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Frequently Asked Questions
Find answers to common questions
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery status.
What materials are used in BRIC'S products?
We use premium materials including full-grain Tuscan leather, high-tech polycarbonate, and durable, water-resistant nylon.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination.
How should I care for my leather bag?
We recommend using a soft, dry cloth for cleaning and applying a high-quality leather conditioner every six months.
Can I change or cancel my order?
Orders are processed quickly, but you can request changes or cancellations within 60 minutes of placement by contacting customer support.
Is there a warranty on BRIC'S luggage?
Yes, our products come with a limited global warranty covering manufacturing defects in materials and workmanship.